Once an enrolment is accepted by Insight Study, the following conditions become legally binding:


Full fees must be paid before enrolment documents are issued and no later than 14 days before arrival. Airport transfers, accommodation or tuition details will not be confirmed unless full payment has been received. For all late payments made after the due date, a fee of 2.5% of the payment amount will be added.


The company reserves the right to change details of its services, including courses, facilities and course dates, where circumstances beyond the company’s control necessitate such changes or where the number of enrolments is not enough to operate a course viably.


Most courses require minimum levels of English for entry – see each course page on the school website for details. If after the placement test, a student is found to be below the minimum level required to start the course, the school reserves the right to place the student in a class with fewer lessons and a different curriculum.


The company reserves the right to charge an Administration Fee (GB £25) each time course or accommodation details are changed or cancelled after a place has been confirmed. This fee will not apply to upgraded or extended courses.


Notification of change to airport transfers must be sent to our student service department at least two full working days prior to the designated arrival time. If notice is not received, an additional administration fee will apply.


Every student must have appropriate insurance. The company recommends that all students take out travel/student insurance, which is tailored to the needs of international students.


If a student’s visa application is rejected after payment has been received, then their tuition and accommodation fees will be refunded within 28 days provided a visa refusal letter is received by email, post or fax at least 4 days before the course is due to start, (Insight Study will charge an administration fee of £125 + registration fee).

If you cancel your course before arrival due to visa refusal, we will refund your course fees in full minus a £125 cancellation charge and the registration fee. Please note that we need to see the original refusal letter in order to give you a refund and you must apply for the refund within 3 months (90 days) of the date of the visa refusal.

In the unlikely event that the school is unable to deliver your course in full, you will be offered a refund of all outstanding course money you have paid. The refund will be paid to you within 28 working days of the day on which the course ceased being provided. Alternatively, you may be offered enrolment on a suitable alternative course by the school at no extra cost to you. You have the right to choose whether you would prefer a refund of course fees or to accept a place on another course. If you choose placement on another course, we will ask you to sign a document to indicate that you accept the placement. Should Insight Study be unable to provide a refund or place you onto an alternative course, Insight Study will place you on a suitable alternative course at an accredited school at no extra cost to you. Finally, if Insight Study cannot place you in a suitable alternative course, the School Manager will attempt to resolve the situation, you will be eligible for a refund as calculated by the School Manager.


Any student who is absent due to sickness or any other reason will not be reimbursed with any course fees or tuition that they have missed due to their absence. It is the discretion of the Academic Manager to offer any additional support materials in lieu of the missed classes.


Insight Study defines cancellation as the period prior to the start of the first course. All cancellations must be made in writing to our School office and the following refund policies apply:

Any Enrolment Fee, Courier Fee, Accommodation Placement Fee, Airport Transfer Fee, and any premium services will not be refunded for any student cancelling their course before arrival.

Tuition Refunds before Arrival

Where cancellations are received in writing 28 days before the start of the first course start date, the tuition fees will be refunded, but any courier fee, bank fees and the enrolment fee are non-refundable. Where cancellations are received in writing 14 days prior to the first course start date, students will be refunded 75% of their course fees. 7 days prior to course start date the student will receive 50% of their course fees. Any student wishing to cancel their course less than 7 days’ notice will receive 25% of the course fees.

Accommodation Refunds before Arrival

a) Students cancelling their accommodation less than 7 days before arrival will be charged one week’s accommodation.

b) For cancellations less than 48 hours before arrival, full accommodation fees will be charged, or the full accommodation fee if the booking is less than 4 weeks in duration.


Insight Study defines withdrawal as termination of a course after the first course has started. Any withdrawal must be made in writing to the School Manager where you are Studying.

Enrolment Fee, Courier Fee, Accommodation Placement Fee, and any premium service will not be refunded for any student cancelling their course after arrival.

Tuition refunds after arrival

Written notification of withdrawal must be provided as a condition for making refunds. If a student breaches the visa conditions, no refund of the fees will be made.

For courses longer than four weeks, students who withdraw after the first four weeks but before the midpoint of their course, Insight Study will retain the fees in full. For students who terminate after the midpoint, Insight Study will retain all tuition charges. No tuition fees will be refunded to students who leave after the course has started. When a student has enrolled in multiple locations/courses, the course start date for the purpose of this clause is that of the initial Insight Study course.

Accommodation Refunds after Arrival – Students leaving their accommodation must give at least 4 weeks’ notice in writing.


In the first instance students should contact the British Consulate or High Commission in their country to ensure they are allowed to enter and study in the UK. You can also get more information from UKCISA which is an independent information body providing comprehensive advice and information regarding visas and other issues for international students.

Enrolment Form – we must receive:

The student’s home address

Proof of sufficient funds to meet tuition and living expenses

A letter guaranteeing support from your parent or employer or sponsor

Proof of your current English level – school or college certificate

A notarised affidavit of support

No visa support documentation will be provided until all fees have been received.

Insight Study Greenwich do not take any responsibility for visa applications that are refused due to inaccurate information or false information provided by the student.


The School will be closed on public holidays – Students will not be provided extra tuition in lieu for bank holidays.

UK National Bank holiday dates for 2019
6 May Monday Early May bank holiday
27 May Monday Spring bank holiday
26 August Monday Summer bank holiday
25 December Monday Christmas Day
26 December Tuesday Boxing Day


In the event of a dispute between an individual student and the school, procedures are in place to facilitate the resolution of the dispute. Any complaint should first be made to the School Director at Insight Study . Each complaint will be fully investigated provided that it is received within one month of the course ending and all fees have been paid. If the matter is not resolved, the student should complain in writing to Insight Study .


Insight Study and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. Insight Study will not be liable in the event that any service contracted to be supplied by Insight Study becomes impossible to supply for any reason or any cause outside the control of Insight Study.


Prices on the fee sheet are valid for courses starting after 1st August 2019 for 12 months. Thereafter, Insight Study reserves the right to change them without notice.


Insight Study reserves the right to expel or evict from accommodation any student whose conduct is unsatisfactory at the discretion of the Director. In the UK that decision is final. No fees will be refunded in such cases and any unpaid fees become payable immediately.

Students and their parents or guardian, where applicable, agree to pay the tuition fees and other charges applicable for the course on the due dates. It is understood and agreed that failure to do this may result in suspension from the program and cancellation of the enrolment.


Students and their parents or guardians, where applicable, will be asked to sign and agree that the student’s photo, quotes and details of achievements may be used for promotional purposes (printed and online) with prior written consent and notification.


Any information provided to Insight Study may be held on computer and shall be used in accordance with its data protection registration and the national data protection laws applicable.

Each student is obliged to notify the registered provider of a change of address while enrolled in the course.


Insight Study is not liable in the event where it is unable to fulfil any service to which it is contractually bound because of fire, natural disaster, acts of government, failure of suppliers or subcontractors, labour disputes or other reasons which are outside its control.